At PureCamp Website, we are committed to delivering your reused camping gear in a timely and reliable manner. This Shipping Policy explains how we handle shipping, delivery times, and related matters.
1. Shipping Coverage
We currently ship orders around the world and we’ll do our best to accommodate your request.
2. Processing Time
Orders are typically processed within [1-3 business days] after payment is confirmed. Please note that we do not process or ship orders on weekends or public holidays. If there is any delay due to stock checks or other issues, we will notify you as soon as possible.
3. Delivery Time
Estimated delivery times are as follows:
- Malaysia: [3–5 working days]
- Other Country: [7–14 working days]
Delivery times may vary depending on your location and the courier’s schedule.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and the size/weight of your order. We occasionally offer free shipping promotions, which will be clearly stated on our website.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email or SMS. You can use this number to track your parcel directly through the courier’s website.
6. Delivery Issues
If your package is delayed or hasn’t arrived within the expected time frame, please contact us at purecamp.org. We will work with the courier to investigate and resolve the issue as quickly as possible.
7. Damaged or Lost Packages
If your order arrives damaged or goes missing during delivery, please contact us immediately. We may ask for photos of the damaged item or packaging to help with claims. In the case of a confirmed lost package, we will either send a replacement or offer a refund, depending on the situation.
8. Incorrect Address
Please make sure your shipping address is correct before completing your order. We are not responsible for items lost or delayed due to incorrect or incomplete addresses provided by the customer.
9. Contact Us
If you have any questions about shipping or need help with your delivery, feel free to contact us.
You can reach us at:
📧 [purecamp.org]
📞 [+60 10-7966760]