β Frequently Asked Questions β purecamp.org
π About PureCamp
What is purecamp.org?
purecamp.org is your go-to online store for high-quality camping gear and outdoor essentials. We offer a curated selection of tents, sleeping bags, cooking equipment, and more to enhance your outdoor adventures.β
Where is PureCamp located?
We are based in Malaysia and ship our products nationwide as well as international destinations.β
ποΈ Products & Inventory
What types of camping gear do you sell?
Our inventory includes:
- Tents: From solo backpacking tents to spacious family tents.
- Sleeping Gear: Sleeping bags.
- Cooking Equipment: Portable stoves.
- Furniture: Folding chairs and tables.
Do you offer eco-friendly or sustainable products?
Yes, we are committed to sustainability and offer a range of eco-friendly camping gear made from recycled or biodegradable materials.β
ποΈ Ordering & Payment
How do I place an order?
Browse our products at www.purecamp.org, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.β
What payment methods are accepted?
We accept:
- Credit/Debit Cards (Visa, MasterCard)
- Online Banking (FPX)
- E-wallets (Touch ‘n Go)
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please contact our customer service team promptly at Contact Us.β
π Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination and shipping method chosen.
How long does delivery take?
Delivery times vary based on destination:
- Domestic (Malaysia): 3-5 business days
- International: 7-14 business daysβ
Is express shipping available?
Yes, express shipping options are available at checkout for an additional fee.β
π Returns & Exchanges
What is your return policy?
We offer a 7-14-day return policy for unused items in their original packaging. To initiate a return, please contact us at Contact Us.β
Are there any items that cannot be returned?
For hygiene reasons, items like personal care products and used sleeping gear cannot be returned unless defective.β
How do I exchange an item?
To exchange an item, please follow the return process and place a new order for the desired product.β
π οΈ Product Support
Do your products come with a warranty?
Yes, most products come with a 1-year manufacturer’s warranty. Specific warranty details are provided on each product page.β
How can I get assistance with a defective product?
If you encounter any issues with a product, please reach out to our support team at Contact Us with your order number and details of the issue.β
π Contact & Support
How can I contact PureCamp?
You can reach us via:
- π§ [purecamp.org]
- π [+60 10-7966760]
Do you have a physical store?
Currently, we operate exclusively online.