At PureCamp Website, we want you to be happy with your purchase. Since we specialize in selling reused camping equipment, we understand that customers may want clarity about returns and refunds. This policy explains how we handle returns, exchanges, and refunds.
Eligibility for Returns
You may request a return within [7 / 14] days of receiving your order.
To be eligible for a return, the item must be in the same condition that you received it. It must be unused, unwashed, and in its original packaging.
We do not accept returns for items marked as final sale or non-returnable.
How to Request a Return
To start a return, please contact us at purecamp.org with your order number and the reason for the return. We will review your request and provide instructions on how to send the item back to us. Please do not send any items back without first contacting us, as we cannot guarantee your return will be accepted or processed without prior approval.
Return Shipping Costs
Customers are responsible for paying the return shipping costs, unless the return is due to our error (such as sending the wrong item or a defective product). We recommend using a trackable shipping method so you can confirm that your item has reached us safely.
Refund Process
Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed using your original method of payment. It may take a few business days for the amount to appear in your account, depending on your bank or payment provider. If the return is not approved, we will contact you to explain why.
Exchanges
If you received a damaged or defective item, we will gladly exchange it for the same product (if available) or offer a full refund. Please contact us within [3-5] days of receiving the item and attach a photo of the issue to speed up the process.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Discounted items marked “final sale”
- Used or damaged items not caused by delivery or product fault
We reserve the right to refuse returns that do not meet our policy conditions.
Need help?
Contact us at purecamp.org for questions related to refunds and returns.